This explains our quality policy and our in house QC. Quality C ontrol Policy At Empire Tools USA, we strive to provide our customers with high-quality products at competitive prices. As part of our commitment to offering exceptional value, some of our products may be labeled as "open box merchandise." Open box products are items that have been returned to us for various reasons, such as customer remorse, damaged packaging, or minor cosmetic flaws, but have been carefully inspected by our team to ensure they meet our quality standards. By offering open box merchandise, we aim to provide you with cost-effective options without compromising on quality. Rest assured that each open box product undergoes thorough quality checks to ensure it functions as intended. If you have any questions about our open box merchandise or need further assistance, please don't hesitate to contact our customer service team.

Learn about our hassle-free return policy at Empire Tools USA. We strive to provide a seamless experience for our customers. Find out how to initiate returns, our return process, and any applicable terms and conditions. Shop with confidence knowing that your satisfaction is our top priority. Warranty Policy Return Policy Shipping Policy Privacy Policy Return Policy Thank you for shopping with us! We want to ensure your complete satisfaction with your purchase. If, for any reason, you are not entirely satisfied with your order, we offer a comprehensive return policy to make the process as easy and convenient as possible. Please read the following guidelines carefully before initiating a return. Eligibility: 1.1. Products eligible for return must be purchased directly from our store. Purchases made from third-party sellers or authorized retailers may be subject to different return policies. 1.2. Customized, personalized, or made-to-order items cannot be returned unless they arrive damaged or defective. 1.3. Non-returnable items include perishable goods, intimate or sanitary products, gift cards, downloadable software, and items explicitly marked as final sale. Return Period: 2.1. We accept returns within 15 days from the date of purchase or delivery, whichever is later. 2.2. To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all tags and labels attached. Return Process: 3.1. To initiate a return, please contact our customer support team or visit our website to submit a return request. 3.2. Provide the following information when requesting a return: - Order number - Reason for return - Description and quantity of the item(s) being returned 3.3. Our customer support team will review your request and provide you with further instructions, including a return merchandise authorization (RMA) number if applicable. 3.4. Pack the item(s) securely in the original packaging, including all accessories and documentation originally included. Affix the RMA number, if provided, on the package. 3.5. Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method and obtaining a proof of shipment. Refund Process: 4.1. Upon receiving the returned item(s), our team will inspect the merchandise to ensure it meets the eligibility criteria mentioned in section 2. 4.2. If the return is approved, we will initiate a refund using the original payment method within [number of days] days. 4.3. Please note that the refund amount may be subject to deductions, such as original shipping fees, restocking fees, or applicable taxes. 4.4. If the return does not meet our eligibility criteria, we reserve the right to refuse the refund or provide a partial refund. Exchanges: 5.1. We currently do not offer direct exchanges. If you would like a different item, color, or size, please initiate a return as per the return process mentioned above and place a new order for the desired item separately. Damaged or Defective Items: 6.1. In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly. 6.2. For damaged items, please retain the original packaging and take photographs as evidence to facilitate the claims process. Non-Returnable Situations: 7.1. We reserve the right to refuse returns or provide partial refunds in the following circumstances: - Items returned without prior authorization or an RMA number (if applicable). - Items that do not meet the eligibility criteria mentioned in section 2. - Items that have been used, damaged, or altered after delivery. - Returns requested beyond the specified return period. - Returns for non-returnable

Learn about our comprehensive warranty policy at Empire Tools USA. We stand behind the quality of our products and offer a generous warranty to ensure your satisfaction. Discover the details of our warranty coverage, including the duration and terms, so you can shop with confidence. Trust in our commitment to providing excellent customer service and peace of mind with our warranty policy. Warranty Policy Return Policy Shipping Policy Privacy Policy Quality Policy 90-Day Warranty Policy for Empire Tools USA Warranty Coverage 1.1 Empire Tools USA ("the Company") provides a 90-day warranty on all eligible tools sold directly by the Company ("Products"). 1.2 The warranty covers defects in materials and workmanship under normal use during the 90-day period from the date of purchase ("Warranty Period"). 1.3 The warranty is valid only for the original purchaser of the Product and is non-transferable. Warranty Claims 2.1 To make a warranty claim, the customer must provide proof of purchase, including the original sales receipt or invoice. 2.2 Warranty claims can be submitted through the Company's official customer support channels, including email, phone, or a designated online portal. 2.3 The customer must notify the Company of the warranty claim within the Warranty Period. 2.4 Upon receiving a warranty claim, the Company will assess the claim and may request additional information or evidence to validate the claim. Warranty Service 3.1 The Company will, at its discretion, repair or replace the defective Product or provide an alternative remedy deemed appropriate by the Company. 3.2 If the Product is replaced or repaired during the Warranty Period, the warranty will continue from the original date of purchase and will not be extended. 3.3 Any repaired or replaced Product will be covered by the remaining warranty period or for 30 days, whichever is longer. 3.4 The Company reserves the right to use new or refurbished parts or units in the repair or replacement process. Warranty Limitations 4.1 The warranty does not cover damages or defects resulting from: a) Improper use, abuse, or neglect of the Product. b) Unauthorized modifications or repairs. c) Normal wear and tear, including cosmetic damage. d) Accidents, fire, water, or other natural disasters. e) Failure to follow the Product's instructions or guidelines. 4.2 The warranty does not cover any third-party products or components not manufactured or supplied by the Company. 4.3 The warranty does not cover any consequential or incidental damages arising from the use or inability to use the Product. Disclaimer of Other Warranties 5.1 Except for the express warranty stated in this policy, the Company disclaims all other warranties, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Modifications to the Warranty Policy 7.1 The Company reserves the right to modify or terminate this warranty policy at any time without prior notice. 7.2 Any modifications or updates to the warranty policy will be effective immediately upon posting on the Company's official website or other official communication channels. By purchasing a Product from Empire Tools USA, the customer acknowledges and agrees to the terms and conditions of this 90-Day Warranty Policy.